Privacy Policy

Privacy Policy for Medicab

Effective Date: 02/24/25

At [Medicab] (hereafter referred to as “we,” “us,” or “our”), we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information, including any medical information, in accordance with applicable laws and regulations.

1.Information We Collect

We collect personal information that you provide to us in order to schedule and provide non-emergency medical transportation services. This may include:

Personal Identification Information: Name, address, phone number, email address, date of birth, emergency contact information.
Medical Information: Details related to your health, such as medical conditions, mobility requirements, or other conditions that may affect the transportation service (e.g., need for a wheelchair, oxygen support).
Payment Information: Billing information, insurance details, and payment card information.
Transportation Details: Information about transportation requests, such as pick-up and drop-off locations, times, and the nature of the appointment.

2.How We Use Your Information

We use your personal and medical information to:

Provide non-emergency medical transportation services.
Process payment and billing for services rendered.
Ensure your safety and accommodate any special needs (e.g., mobility, medical equipment).
Communicate with you regarding appointment scheduling, service changes, or other relevant information.
Comply with legal and regulatory obligations.

3.How We Protect Your Information

We implement a variety of physical, technical, and administrative safeguards to protect the personal information you provide. These include:

Encryption of sensitive information, such as payment details.
Secure servers and data storage practices.
Access controls to ensure that only authorized personnel have access to your information.
Regular audits and monitoring of our security practices.

4.Sharing Your Information

We will not share your personal or medical information with third parties except in the following situations:

With service providers: We may share your information with trusted third-party partners who help us deliver services (e.g., payment processors, scheduling software providers).
With your consent: We may share your information if you provide explicit consent for specific uses.
As required by law: We may disclose your information to comply with legal obligations or to protect the rights, property, or safety of Medicab, our clients, or others.

5.HIPAA Compliance

If we handle any Protected Health Information (PHI), we comply with the Health Insurance Portability and Accountability Act (HIPAA). This means we will take additional steps to ensure the confidentiality, integrity, and security of your medical information.

6.Your Rights

You have certain rights regarding your personal information, including:

Access: You can request to view the personal information we have on file for you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Opt-Out: You may opt out of marketing communications or certain service-related communications, as allowed by law.

To exercise any of these rights, please contact us at [470-861-4987].

7.Retention of Data

We will retain your personal and medical information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once it is no longer needed, we will securely delete or anonymize your data.

8.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on our website and update the effective date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

9.Contact us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us:

Medicab
8735 Dunwoody Place
470-861-4987
[email protected]
www.medicabnemt.com